In a significant step toward citizen-friendly governance, Hyderabad introduced a WhatsApp-based grievance facility under the Prajavani system, enabling residents to submit civic complaints directly through a simple message. The initiative was launched under the leadership of Hari Chandana, District Collector of Hyderabad, with the objective of making grievance redressal more accessible and efficient.

According to media reports, citizens can now send their complaints via WhatsApp, eliminating the need to stand in queues or navigate complex online portals. Once a message is sent, the complaint is formally registered in the Prajavani system and routed to the concerned department for action. This digital facility integrates with the existing grievance redressal framework, ensuring that submissions made through WhatsApp receive official acknowledgment and follow-up.

The initiative is designed to simplify access to government services, particularly for individuals who may find traditional procedures time-consuming or difficult. Residents can attach photographs and share details of civic issues such as sanitation problems, infrastructure concerns, and other public grievances directly through the messaging platform. This approach allows quicker documentation and easier tracking of complaints.

Reports also note that the move aligns with broader efforts to strengthen transparency and accountability in public administration. By leveraging a widely used communication platform, the administration has lowered barriers to participation and encouraged more citizens to report issues without procedural hurdles.

The WhatsApp Prajavani facility reflects an administrative shift toward responsive, technology-enabled governance. By integrating everyday digital tools into official systems, Hyderabad’s district administration has made civic engagement more convenient while maintaining the formal structure of grievance redressal.

This initiative underscores how adapting governance mechanisms to commonly used platforms can improve accessibility and streamline communication between citizens and authorities.